My experience

"I am a financial mentor working with beneficiaries and low income people. Housing affordability is the paramount concern for all. I have worked with people who are homeless, in emergency housing and in rentals.

Right now landlords and in particular property managers are not accountable.

From my experience the property managers lack cultural understanding of Pasifika peoples and the way they live. They approach their role from a purely Pākehā standpoint and do not engage or even try to understand the needs of the tenants in the properties they manage.

Landlords try and maximise the profits of their tenancies at the expense of beneficiaries with the attitude that MSD will pay the rent increases.

All of the above are impacted by high rental costs. Tenants will prioritise the rent over everything else because there is a tight rental market and they don't want to have to go back into emergency housing."